Refund Policy

At DAXER Labs, customer satisfaction is important to us. Please review our returns policy carefully before requesting a return or exchange.

Eligibility for Returns

Returns are accepted only when:

• The product is unused.

• The product remains in its original condition.

• All original seals, shrink wrapping, caps, and packaging remain intact.

• The return request is submitted within 30 days of purchase.

Products that have been opened, used, tampered with, or improperly stored are not eligible for return.

Exchanges

We accept exchanges for eligible products.

To request an exchange, please contact our support team at Support@daxerlabs.co.uk with your order number and details of the item you wish to exchange.

Exchanges are subject to product availability and approval upon inspection of the returned item.

Return Timeframe

Return requests must be initiated within 30 days of the original purchase date.

Returns received outside this period may be refused and returned to the sender.

How to Request a Return

To initiate a return, please contact:

Support@daxerlabs.co.uk

Please include:

• Your order number

• Full name

• Reason for return

• Photographs if applicable

Our support team will provide instructions for returning your item.

Returned items must be securely packaged to prevent damage during transit.

Return Shipping Costs

Customers are responsible for return shipping costs unless:

• The item received was incorrect.

• The item arrived damaged.

• The item is defective upon arrival.

If you have received an incorrect or defective product, please contact Support@daxerlabs.co.uk within 48 hours of delivery.

Refunds

Once your returned item has been received and inspected, we will notify you of the outcome.

Approved refunds will be processed to the original payment method within 3–5 business days.

Please note:

• Original shipping charges are non-refundable.

• Refund processing times may vary depending on your payment provider.

• Shipping fees, customs fees, and return postage costs may be deducted where applicable.

Non-Returnable Items

The following items are not eligible for return or refund:

• Products with broken or removed seals.

• Opened vials or containers.

• Used products.

• Damaged or altered products.

• Products returned more than 30 days after purchase.

• Products that have been improperly stored after delivery.

• Clearance, sale, or promotional items (unless faulty).

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery at:

Support@daxerlabs.co.uk

Please include:

• Order number

• Description of the issue

• Clear photographs of the product and packaging

Each claim will be reviewed individually by our support team.

Research Use Disclaimer

All products sold by DAXER Labs are intended strictly for laboratory and research purposes only.

Products are not intended for human consumption, medical use, veterinary use, therapeutic use, or diagnostic use.

By purchasing from DAXER Labs, you acknowledge that all products are purchased solely for lawful research purposes and accept full responsibility for their use, storage, and handling.

All products are for laboratory research use only. Not for human consumption.